Frequently Asked Questions
Everything you need to know about your Collegium experience.
What materials are used in Collegium footwear?
All Collegium products are handcrafted in Italy using premium, top-grain Italian leathers and suedes. We source our materials from renowned tanneries to ensure long-lasting quality and a superior aesthetic.
How long does shipping take?
Domestic orders typically process within 2-3 business days. Once shipped, standard delivery takes 5-7 business days. International shipping times vary by destination but generally arrive within 10-14 business days.
What is your return and exchange policy?
We offer a 14-day return window for all unworn items in their original packaging. Please ensure the security tags remain attached. Exchanges are subject to stock availability.
How do I determine my correct size?
Our sneakers generally run true to size. If you are between sizes, we recommend sizing down for a snugger fit, as the premium leather will naturally stretch and mold to your feet over time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Do you restock sold-out collections?
To maintain exclusivity and reduce waste, many of our colorways are limited edition. However, our 'Core' collection is restocked periodically. Sign up for our newsletter to receive restock alerts.